Getting Started

1. How do I get my username and password? Click on the Sign Up link in the upper left-hand corner. Enter your account number and your zip code in the appropriate fields. Click Sign In. You will be directed to the New Online User Registration page, where you will set up a username and password. You then will be prompted to log in with your new username and password.

2. How do I change my password? Click on My Account in the upper right-hand corner of the site. The My Profile page will appear. Click on the Change Password tab. Enter your old password in the first field and then enter your new password in the next two fields.

3. I want to add a user. What do I need to do? Call Client Services at 800-677-3789.


4. What are left-hand tabs on the My Research Dashboard used for? The left-hand navigational tabs offer instant access to News, FERC Weekly Reports and My Books.

5. How do I move around in an electronic manual? Once you’ve selected your desired publication under My Books,you can navigate through the publication by clicking on the tab or chapter numbers that appear at the top of the tab displaying your selected text. To go to the previous or next section of the publication, click on the number that appears to the right or left of the tab you’re reviewing. To go deeper in a section, click on the section numbers at the bottom of the screen.

You also can use the Table of Contents to reach specific areas of the book. Your current section will be highlighted in the navigation system. (For more, see #6.)

6. How do I use the Table of Contents tab on the right-hand side of my screen? Simply click on the tab and the Table of Contents for your book will slide out. You can delve deeper into the book by clicking on the arrow to the left of a tab or section to reveal subsections. To enter a tab or section, click on the title. The section you are in will be highlighted. To close the Table of Contents, simply click on the tab again and it will hide itself. The section that you are in will be highlighted in the navigation system.

7. How does the Browse Topics work? Pull down the menu and use the expansion arrows to view subtopics or simply click on a high-level topic. From the results page, you can filter through the list by using the facet options to the right.


8. What is the best way to construct a search? If you have a specific question, you can use that as the basis for your search by extracting specific keywords. For instance, if you want to know how to intervene after the filing deadline in a FERC proceeding, you can type in the keywords “late intervention” and “deadline” to find content addressing any of these terms, or you can add ampersands (&) between keywords to activate our smart search, which will only pull up content containing both keywords. The regular search would look like this:

"late intervention" "deadline" = content carrying any of those terms

And the smart search would look like this:

"late intervention" & "deadline" = content carrying both these terms

9. I can’t find what I’m looking for. You have three options. You can refine your search results by using the facets on the right side of the screen, or you can search within results, which also is located on the right side of the screen. Finally, you can browse through topic listings and launch a search from any of the topics or subtopics listed.

10. How do I use the facets to refine a search? Searches may turn up hundreds of results, but the facets can quickly pare the results down to the answer(s) you need. First, you can add additional search terms to reduce the results. In addition, you can confine the search to a particular book, or the type of content you’re looking for (i.e., My Books, News, Agency Documents) and search within results by topic.

11. What is the icon next to the facet option? Click on that icon to return to undo your last refinement of the search results.

12. How come the star next to a search result is green? This means the selected content already has been saved to one of your research folders.

13. I entered three search terms but one of them didn’t show up in the content that I clicked on. What’s the problem? The search seeks combinations of words you input and does not require a 100 percent match in the initial search. If you want to ensure that a particular word is included in the search, use it to refine your search via the Narrow Results bar to the right.

14. Are there any tips that will help me with the Search function? Yes, please see suggestions for crafting a targeted search query below:

  • To find an exact phrase, put the phrase in quotation marks. So, for example, if you want to find something about uncontested settlements, type “uncontested settlement.”
  • Don’t forget about the filters on the right-hand side of the Search Results page. Once you perform your original search in the Search Bar, you can narrow your results by using the Refine Search options. For example, if you’re looking for a specific news article, you can click on “Content Type” and select “News” to see only those results.
  • If you don’t want a term or phrase, use the “-” symbol. Typing “-civil penalties” will return pages that contain “penalties” but that don’t contain “civil.”
  • Remember to use the Advanced Search function, which will allow you to pre-sort by topic, content, authors, federal agencies, jurisdictions or formats. (For more on Advanced Search, see #16-19, below.)

15. Why can’t I access content when I click on the additional results? This is content to which you currently do not subscribe. If you would like to add that content to your subscription or start a trial offer, call Client Services at 800-677-3789.

Advanced Searches

16. How does the Advanced Search work? Located under the basic search field on your home page, the Advanced Search provides an easy-to-use template enabling you to use common Boolean search connectors — OR, AND, NOT or NEAR — in key word searches. It also offers several key criteria, including topic and publication title, to help narrow the scope of your search.

17. I checked “Yes” to “Use the Advanced Terms?” question but the dropdown options in the Advanced Search box disappeared. What happened? The Advanced Terms option enables you to craft a distinct query in the search field using a number of phrases and connectors, but choosing Advanced Terms renders the dropdown filters null.

18. What advantage is there to using the Advanced Terms?” This feature allows you to find matches based on misspelled or partial words, search words within a certain proximity of each other and words grouped into clauses using “wildcard” and “boosted” terms.

19. Where can I learn more about the Advanced Terms? For specific instructions on how to use the advanced search, click the “i” information icon to the right of the “Use Advanced Terms?” question.

Other Features

20. How can I find the newsletters that I received as part of my print subscription? An HTML version of the newsletter is posted at the end of the month before the publication date. These can be accessed via a link on the home page. You may have seen some of these stories already, because we post individual news stories as they occur. An archive of articles contained in your subscriptions is available on the website and can be searched by keywords and filtered by date.

21. How can I identify the most recently updated sections of a book? A detailed description of recently updated content appears on the title page for each publication. Just click on the hyperlink to explore the revamped content.

22. How soon will an editor respond if I send a question via the Ask the Editor feature? Editors will respond within one day. If your question requires additional research, he or she will follow up with you after the point of initial contact.

23. I emailed content to a friend but he or she only could see the snippet. Why? Only subscribers can view existing book content online. We can add a friend for you by calling customer service at 800-677-3789 and setting up a new subscription or adding a user to your existing account.

24. How many Research Folders can I create? As many as you’d like. There is no limit.

25. How come the News Date Range facet doesn’t sort anything except news? The book content is constantly updated to reflect current information. If you need to identify the date a particular section was last updated, please contact us by submitting the question via the Ask the Editor feature.

26. How do I get back to the home page? When I click on the logo nothing happens. Click on the Home link in the breadcrumb trail above the left-hand navigation tabs.

Casemaker Interaction

27. I clicked on a link for a regulation and was taken to a different site? What exactly is Casemaker? Thompson Information Services has partnered with Casemaker®, a leader in legal research information. Subscribers to our Thompson’s Energy Expert can seamlessly access a broad collection of primary sources directly from Thompson’s industry-leading guidance and analysis. Casemaker® offers a continuously updated collection of sources including federal and state statutes, regulations, and case law.

28. I clicked on a link to view a chapter/subchapter of the Code of Federal Regulations, but my screen shows me the first section of that chapter/subchapter. You can access all sections of a particular CFR chapter/subchapter by selecting the Browse TOC option immediately under the search bar.

29. So what exactly can I access with Casemaker? Access varies depending on the user and the number of subscriptions. For specifics, see below.

Individuals & Businesses Not Law Firms or Law Schools

These users have access to links to federal and state regulations and statutes and case law cited in publications, and direct access to federal/state regulations and statutes via the “Search Box” on the website.

Law Firms, Law Practices and Law Schools

These users have access to links to federal and state regulations and statutes and case law cited in publications, and direct access to federal/state regulations and statutes via the “Search Box” on the website.

30. How do I know Casemaker’s citations are current? How often is the content updated? To verify that a particular statute or regulation is up to date, click the (View Currency) option. Typically, state statutes are updated within 10 days of the governor signing the act into law, while state administrative codes are published as released. The Code of Federal Regulations is updated weekly, with the U.S. Code updated monthly. Supercode notations are updated immediately as acts are enacted, however.

31. What is the SuperCode? Current congressional session and federal agency activity affecting a particular section of the USC or CFR are listed in the “SuperCode” area. Clicking on any link in the SuperCode will take you to the full text of the action so you can determine the impact on the section in which the SuperCode entry appears.

32. My law firm subscribes to more than four publications, but I cannot access Casemaker’s “CaseCheck+” or “CASEMAKERdigest.” Why not? Although Casemaker offers a proprietary citator, the results available to our clients will not include the characterization of the subsequent history (e.g., affirmed, reversed, remanded). Likewise, access to the CASEMAKERdigest — summaries of state and federal appellate cases, classified by practice area and delivered within 24 hours of the decision — is not part of your subscription. If you would like to add either CaseCheck+ or CASEMAKERdigest, however, you may add it to your subscription by contacting Client Services.

33. How do I contact Client Services regarding an issue with the Casemaker service? Please contact Thompson’s Client Services at 800-677-3789.

Additional Help

34. How can I get a tutorial on how to best use the website? If you’d like to fully unlock the complement of benefits of Thompson’s Energy Expert, we offer our valued subscribers weekly tutorials every other Thursday at 11 am Eastern. To register for an upcoming session, simply click here and complete the form. If you have any additional questions regarding the navigation of the digital research library or the wide variety of content available, please contact us at 800-677-3789 or